Musculoskeletal (MSK) health care is not a straightforward journey. Let Nimble Health be your trusted guide.
Pain is a difficult obstacle for anyone to surmount, especially when it comes to MSK disorders of the neck, back, knee, hip, or shoulder. No matter where patients are on their health care journey, Nimble Health helps them better understand their diagnosis and treatment options. Our team can make a real difference, offering 1) educational information, 2) treatment decision support, 3) guidance to high-quality, in-network physicians, 4) concierge appointment scheduling, 5) virtual second opinions, 6) digital tools, and 7) surgical preparation assistance.
Everyone’s health care journey is unique. We believe it’s important to listen carefully to patients because by understanding their needs and concerns, we can help them as much as possible.
Effective patient communication is our top priority at Nimble Health. Our concierge program proactively reaches out to members by phone, text, and email whenever we see they might require assistance during their MSK journey. Our team of compassionate experts builds relationships with patients the old-fashioned way—we take the time to listen and offer advice for as long and as often as we’re needed. We understand that beyond the information and advice we offer, providing emotional support is an important element of why patients love our service.
A trusted source of information.
Nimble Health helps patients identify the highest-quality MSK physicians in their health plan network. We explain how benefits work and estimate out-of-pocket costs before the day of an appointment. We also provide valuable educational resources from expert third-party sources such as the American Academy of Orthopedic Surgeons and help patients understand all the treatment options available to them, including:
- Local in-clinic physical therapy
- Local in-office expert medical opinions
- Digital engagement tools
- Virtual in-home physical therapy
- Virtual surgical second opinion consultants
We provide concierge scheduling services to help patients reduce stress and anxiety when seeking MSK care.
We schedule a wide range of MSK clinical services, such as diagnostic imaging, specialist physician consultants, physical therapy, pain management, and, if needed, surgery. Nimble Health takes care of every detail so patients have less to worry about and can focus their time and energy on getting better.
If a patient decides to have surgery, we continue to provide support and guidance.
Nimble Health prepares patients for their day of surgery, helping them understand what to expect both during and after a procedure. Pre-planning can help alleviate patient anxiety and boost confidence. Examples of questions we recommend that patients consider with their physician’s input include:
- Will family or friends act as caregivers?
- Is there a prescription medication schedule to follow for pain management?
- Is it necessary to make household modifications such as moving furniture, rolling up rugs, boarding pets, or adding night-lights to prevent falls?
- Who will provide transportation for the patient’s postoperative visits?
- Will mobility devices such as a wheelchair, a scooter, crutches, or a ramp be necessary?
- Is meal preparation needed?
To support patients after surgery, Nimble Health’s health coaches call three days after a procedure to checkin, answer questions, and provide recovery guidance.
Testimonial Journey
I’m back at work and I’m doing a lot better and I just feel like that things would have never happened the way they did and I wouldn’t have felt as comfortable with the surgeon that you guys recommended if you guys had not help me.
I would tell them to choose (Nimble Health) because y’all will do what’s right and be there through the whole process. It was a great experience.
I got additional information – sometimes more than I was getting from the doctor’s office and the surgeon’s office. They tend to be short and to the point. I think I got a lot more reality into my expectation. I also got the ability to get a second opinion on the procedure – whether or not I should go forward.
The weekly and biweekly phone calls, checking up, and really having a place to voice how I was feeling without necessarily getting back to my job, I could just be honest with the symptoms I was having. It made a big difference in how I transitioned, how I was looking at things. It gave me a little bit of hope that even though I’m still experiencing the pain at that point that there was a clear plan and if that didn’t work, we would come up with another plan.
In the beginning, you know, I was kind of winging this on my own and thought – well, you know – I’m a registered nurse. I know how to navigate and get around. But, you know, even as a registered nurse, I don’t have to handle everything on my own.
This was a very big benefit to me to give me some peace of mind that somebody was looking out after my plan and making sure that I was able to do that plan.
Well, I appreciate it because for one, you know, everybody I’ve spoken to has been really helpful with getting information and helping me figure it out. Getting me into the to second opinions. I’m very grateful for it.
Well, from my experience, it’s been wonderful. The staff that I’ve spoken with and everything getting scheduled for stuff, getting information, you know, just having that phone call away. It’s been great, being able to get that. Any questions that you need to get answered, somebody’s always been there.
I’ve already encouraged a couple of my coworkers to get in touch with Nimble Health. Again, because it, it just is really good in helping to navigate the health system and also to make wise decisions for your situation. So I just think it’s excellent.
They made it so easy and understandable. They helped navigate the appointments, the follow ups, the MRIs, the opportunities for therapy and just really looked at all of the options that were available. And so it was like another set of eyes to be able to look at the entire health spectrum of what was available to me.
I think it kept me on task, number one, which is a big thing because I work full time. I travel a lot. I have a lot of things going on in my life. It was a stopping point if you will and it was a reminder for everyone that I interacted with. I appreciated their kindness. Everyone has been very helpful. I appreciated the text, the follow up calls, the reminders. It was a great help to me because you can just get lost and all of a sudden, the week is gone and you were supposed to do X, Y, and Z.